Privacy Policy

This policy explains what personal information ISHTIYAK AI TECH collects through this website, why we collect it, who it is shared with, and the choices you have.

Who is responsible for your information

Ishtiyak Ahmad, operating as ISHTIYAK AI TECH, Ghazipur, Uttar Pradesh – 233001, India. Contact: ishtiyak.ahmed77@gmail.com.

Information we collect

Account and sign-in details: your name, email address, a securely hashed version of your password (never the password itself), and whether you have verified your email.
Checkout details: when you buy an Interview Preparation guide, the full name, mobile number and email address you enter for that order.
Order information: your order history, including what you ordered, the amount and currency, the order status and when it was placed.
Payment references: identifiers from our payment provider, Razorpay, such as the Razorpay order ID, payment ID and the signature used to confirm a payment. We do not receive or store your card number, UPI PIN, OTP or banking password; those are entered only with Razorpay.
Purchases and downloads: which guides your account has access to, and a record of each download (your account, the guide, the file size and the time).
Learning activity: if you use courses, your enrolments and progress.
Security records: to prevent abuse, we keep counters of sign-in, registration, password-reset, checkout and download attempts. These are keyed by your IP address, your account, or the email address used to sign in.
Support messages: what you send us when you email for help.
Sign-in cookie and technical data: a necessary cookie keeps you signed in, and our hosting provider processes technical data such as your IP address to deliver the website. We do not use advertising cookies.
Website analytics: we use Vercel Web Analytics to see aggregated information about visits, such as pages viewed, referring sites, and device and browser type.

How we use it

To create and secure your account, verify your email and keep you signed in.
To process your order, confirm your payment, and give you access to what you bought.
To answer questions and provide customer support.
To prevent fraud and abuse, and to keep the service secure.
To understand how the website is used and improve it.
To meet legal, tax and accounting obligations.

We send account emails, such as verification and password-reset messages, and an order confirmation when your payment is confirmed. We do not send marketing emails.

Who we share it with

Razorpay, our payment provider: your name, email and mobile number are passed to the Razorpay checkout window to take your payment. Razorpay processes payments under its own privacy policy.
Service providers that run this website for us: Vercel (hosting), Neon (database) and Google (sending account emails through Gmail), and Cloudflare (storing the paid files).
Authorities, where the law requires us to disclose information.

We do not sell your personal information. Some providers may process data outside India.

How long we keep it and how to delete it

We keep your account and related information until you ask us to delete it, unless we need to keep some of it longer as described below.

To request deletion, email us from the address on your account. Deletion is not immediate: we first confirm the request and complete it within a reasonable time.

We may keep records of orders, payments and refunds, and information needed for tax or accounting, fraud prevention, or to resolve disputes, for as long as the law requires or allows. Deleting your account ends your access to your purchases.

Your rights

You can ask to access, correct or delete your personal information, withdraw consent where we rely on it, and raise a grievance, subject to applicable law, including India's Digital Personal Data Protection Act, 2023 where it applies. Email ishtiyak.ahmed77@gmail.com to make a request or raise a grievance. We aim to respond within 2 business days. Our grievance officer is Ishtiyak Ahmad.

Security

Passwords are stored only as hashes, payments are handled by Razorpay, connections are encrypted, and paid files are kept in private storage and downloaded only through your signed-in account. No method of storage or transmission is completely secure.

Changes

We will update this page if what we collect or how we use it changes. Effective date: November 11, 2026.